vibecrest Terms of Service

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Welcome to vibecrest. These Terms of Service ("Terms") set out the rules that apply when you visit, browse, or purchase from the vibecrest website, mobile platform, product catalog, and customer support channels. By visiting our platform or completing a purchase, you confirm that you accept these Terms and agree to abide by them.

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1. Acceptance of Terms

When you access our platform or use any service offered by vibecrest, you confirm that you have reviewed these Terms, understand them, and consent to be bound by them together with every law and regulation that applies to your use. If you are not willing to accept these Terms in their entirety, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place an order on this website, you must be at least 18 years old or have reached the legal age of majority where you live.
• Prohibited Conduct: You agree to use our platform strictly for lawful, personal, and non-commercial purposes. You must not:
  • Engage in fraudulent activity or place false orders;
  • Use automated bots, scrapers, or tools to extract product data or pricing without permission;
  • Attempt to compromise site security, data infrastructure, or user accounts;
  • Resell vibecrest products for commercial gain without express written authorization.
• Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: If an obvious pricing or typographical mistake appears, vibecrest may correct the error and amend or cancel any affected order before it ships, returning the full amount charged to you.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen details are supplied for reference only; customers with serious allergies should carefully review the labels on the product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraud or a breach of these Terms.
• Payment Processing: All payments are encrypted using SSL/TLS encryption and processed through PCI-DSS compliant payment gateways. Full payment is required prior to order dispatch.
• Order Modifications & Cancellations: Requests to cancel or update an order must be submitted within 1 hour of order placement by contacting [email protected]. Once an order has entered dispatch processing, it cannot be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on vibecrest's platform — including text, graphical designs, logos, software, product branding, and trade names — is the exclusive property of vibecrest and protected by international copyright, trademark, and intellectual property laws. Unauthorized reproduction or distribution is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, vibecrest is not responsible for indirect, incidental, special, or consequential losses arising from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you actually paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, without regard to conflict-of-law rules. Before pursuing any formal action, you agree to first bring any dispute or claim relating to these Terms or your purchase to vibecrest's support team so that we can attempt an informal resolution.

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9. Changes to These Terms

vibecrest may revise or update these Terms at any time. When changes are material, we will announce them by publishing the revised Terms on our website. If you continue using our website or services after an update takes effect, you are deemed to have accepted the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: vibecrest
• Customer Support Email: [email protected]
• Customer Support Phone: 14147081964
• Physical Business Address: 15140 Burton, OAK PARK, MI 48237, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST